NatWest Group sought to become the top UK bank for customer service by delivering new offerings quickly, while cutting costs and meeting regulatory requirements. The organization automated change processes so employees can deliver better banking experiences, while maintaining regulatory compliance.
\"This data access agreement is a great example of the industry coming together to build new standards that create safer and more comprehensive financial solutions for Canadians,\" said Peter Tilton, Chief Digital Officer, Personal & Commercial Banking, RBC. \"While our clients want their primary banking relationship with RBC, they also want to be empowered with the ability to access, use and share their financial data with applications outside of the bank. As we deliver this added client value, it is more important than ever that we do so in a safe and secure manner. This agreement with Plaid does just that.\"
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 89,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
The COVID-19 pandemic has challenged organizations around the world to radically rethink customer support and empower employees with data and technology to help them manage increasing, shifting customer demands. 153554b96e